Speed to lead
Est. Louisville, KY
Speed to Lead, Texting and Patient Follow-Up for Healthcare Practices
Most practices don't lose patients to bad ads. They lose them in the hours after the inquiry, when nobody calls back. I set up the system that answers every new inquiry fast, follows up until it books or says no, and hands your front desk a clear next step, for independent dental implant, bariatric, weight loss and plastic surgery practices in Louisville and Kentucky.
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We respond within one business day — no high-pressure sales pitch.
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The Detail
Who this is for
- Practices that spend on ads or get steady web inquiries but book fewer consults than they should.
- Practices where inquiries arrive after hours, on weekends, or while the front desk is with patients.
- Owners who want to know what happens to every inquiry, not guess.
Not a fit: DSOs, private-equity or hospital-owned groups, chiropractic, urgent care, emergency, primary care or general family practice.
Why speed matters for a practice
Someone asking about full arch implants or bariatric surgery often contacts more than one practice the same evening. The practice that answers first, clearly, gets the conversation. Waiting until the next morning usually means calling someone who has already booked elsewhere. Test it yourself: send your practice an inquiry tonight and see what comes back.
01 — Deliverables
What I set up
- An instant reply to every inquiry: web forms, ad lead forms and missed calls get a text and email back right away, in your practice's name.
- Missed-call text-back, so a call that goes to voicemail still gets an answer.
- A follow-up sequence over the next days and weeks for people who don't book on the first reply, stopping as soon as they do.
- One place to see every inquiry: where it came from, what's been said, and what happens next, for your front desk.
- Booking links and reminders, so booked consults show up.
- Tracking to a started case, so you can see which source produced patients, not just leads.
- An AI receptionist option for calls and chat after hours. AI practice employee
Business texting and A2P registration
Texting is how most patients prefer to hear from a practice. I set up two-way texting from your practice number, appointment reminders and confirmations, and reactivation texts to past patients who've agreed to hear from you. US carriers require every business to register (A2P 10DLC) before it texts customers. I file and manage your practice's registration with the carriers, including resubmissions if they reject it. Approval usually takes a few weeks. Email replies and missed-call alerts run from day one; text replies switch on as soon as the registration is approved.
The Process
How the first ninety days work
Weeks 1–2, map and register.
Every way an inquiry reaches you mapped, texting registration filed, messages written.Weeks 3–6, launch.
Instant replies, missed-call text-back and follow-up live; front desk trained in half an hour.Weeks 7–12, tighten.
Response times and booking rates measured, messages adjusted, show rate improved.
What it's measured on
Time from inquiry to first reply, the share of inquiries that book a consult, show rate, and started cases by source.
Speed to lead on its own, or as part of the engine
You can hire me for speed to lead alone; it often pays for itself before you change anything else. In the full engine it sits behind every ad and every page.
Questions answered
Questions
Why practices work with me
Founder-run
Dustin Hobbs builds and runs the work himself. There is no account manager in between.
Measured in paying patients
Reports count booked consults and started cases, not clicks or impressions.
You own everything
Your ad accounts, website, data and reporting are yours from day one.
Written and reviewed by Dustin Hobbs, Founder of Louisville Web Lab · Speed to Lead, Texting and Patient Follow-Up for Healthcare Practices — Speed to lead · Last updated