The Detail
Who this is for
- Independent practices offering dental implants and full arch, bariatric or medical weight loss, or plastic surgery.
- Practices with fewer, older or thinner reviews than the competitor down the road.
- Practices that want every review answered without the doctor writing the replies at night.
Not a fit: DSOs, private-equity or hospital-owned groups, chiropractic, urgent care, emergency, primary care or general family practice.
What reviews do for a practice
Reviews do three jobs at once. They're why a patient picks you over the practice three miles away. They're part of how Google ranks the map. And they're what AI assistants summarize when someone asks who to see. A review that names the treatment and the doctor helps on all three.
01 — Deliverables
What I do
- Review requests at the right moment: a text or email after a completed visit, from your own practice number and name, set up in your system.
- A private check first: patients who had a bad experience reach your office manager before they reach Google, so problems get fixed instead of posted.
- Every review answered, on Google and the directories that matter, in your voice, with no patient health details in the reply.
- Monitoring across Google, Healthgrades, Vitals, Zocdoc, Facebook and Yelp, with alerts for anything that needs your attention.
- Help with reviews that break the rules: spam, conflicts of interest and off-topic reviews reported to the platform with the right evidence. Legitimate negative reviews get an honest public reply, not a removal attempt.
- Texting registration handled for you: I file and manage your practice's A2P (10DLC) registration with the carriers, including resubmissions if they reject it, so review requests can go out by text.
The Process
How the first ninety days work
Weeks 1–2, set up.
Review profiles audited, request messages written, texting registration filed in your practice's name.Weeks 3–6, launch.
Requests going out after visits, every new review answered.Weeks 7–12, steady.
Monitoring running, problem reviews handled, reporting on volume and rating.
HIPAA and reviews
Review replies never confirm someone was a patient or mention their care. Requests go only to patients who've agreed to hear from you. How I handle HIPAA in marketing
What it's measured on
New reviews per month, average rating, reply rate, and how your review count compares with the practices you compete with on the map.
Reviews on their own, or as part of the engine
You can hire me for reviews alone. In the full engine, review requests are part of the follow-up after every started case.
Questions answered
Questions
Why practices work with me
Founder-run
Dustin Hobbs builds and runs the work himself. There is no account manager in between.
Measured in paying patients
Reports count booked consults and started cases, not clicks or impressions.
You own everything
Your ad accounts, website, data and reporting are yours from day one.
Written and reviewed by Dustin Hobbs, Founder of Louisville Web Lab · Review and Reputation Management for Healthcare Practices — Reviews · Last updated